Unlocking client files

When in use, client files are locked and another user attempting to access the same client or family unit would receive the message "Client record in use by: (user ID)".

If this message is not accurate, possibly because that alleged user terminated the program abnormally, you may use the Unlock client files utility to obtain access to the client's file.

To do so, in the Advanced utilities of the Tools menu, select Unlock client files and click OK to remove the lock from all client files on the database, or click Cancel to abort this operation.

Remember that by unlocking all files, you are opening up the possibility of multiple users accessing the same clients at the same time. This could result in the loss of unsaved client data. Therefore, as system supervisor, you should warn all users or have them all exit the program before carrying out this operation.